General FAQs
What is an e-ticket?
Please note that Travelup now issues all flight bookings using e-tickets (electronic tickets).
E-ticketing is a ‘paper-less’ way to book flights. Once you’ve made your booking, it’s stored electronically in the airline reservation system. Travelup will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. You will NOT receive a physical ‘e-ticket’ or paper tickets to present at the airport. We recommend that you take a printout of your confirmation email with you, although many airlines won’t ask to see this.
When you check in at the airport, just show airline staff a form of identification along with your booking reference number and they’ll issue you with your boarding pass. A booking reference number (also known as a PNR number or a Flight reference number) is a 6-character combination of numbers and letters, eg YG9TY4.
With e-ticketing, some airlines require you to pre-select the form of identification you will present at the airport, during the booking process. If so, you must take this form of ID with you to check-in. However if we don’t ask you to pre-select your form of identification during booking, all you will need is your passport or the credit/debit card you booked with, and your booking reference number.
For more information on how to check in with an e-ticket at the airport, please click here. You can also find out more about how to use online check-in.
Can I change the details of my booking?
Yes, details can be changed on a booking, however what can be changed, and the costs involved vary depending on what has been booked.
If you wish to amend a booking / order or wish to enquire if a specific change can be made, then please fill in the Contact Us form and submit your change or enquiry. We will then be able to check the booking details and get back to you as soon as possible to advise if the amendment is possible and if it will incur a refund or additional charge, typical amendment fees start from £75 pounds in addition to the charge levied by the supplier, all fees will be advised prior to any amendment occurring.
Can I pre-book my flight seats?
Unfortunately not all airlines will let you pre-book your flight seats, however if you have specific needs and require certain seating arrangements this can be done directly with the airline. Our reservations team will be able to provide you with a reference number for your airline seat booking.
How do I cancel my Flight ticket?
Lower priced tickets are mostly non-refundable, but in some cases airlines will charge a cancellation fee if you wish to cancel your booking. In addition Flights Today will charge an administration fee of £75 per person. For this reason we recommend that you take out adequate travel insurance before booking. All cancellations must be sent in writing to [email protected] or via post.
How long does it take to process a refund for my Flight?
Most tickets are non-changeable/non-refundable. If you would like to cancel your booking or have an enquiry please email us by filling in and submitting the Contact Us form. Refunds can take 8-12 weeks if we need to speak with the airline.
How do I log a comment or complaint?
All comments or complaints are required to be in writing. To submit a comment or complaint please e-mail us via the Contact Us form this will then get submitted to the correct team and dealt with accordingly.
How do I receive my tickets?
All flights booked on Flights Today are now e-ticketed, with the booking stored electronically. You will not receive paper tickets for any flight bookings, nor will you receive any electronic ‘tickets’.
When checking in for your flight, airline staff will use the identification (such as your passport) you present to look up your booking, and will then issue your boarding cards at the check-in desk. We recommend you also take a printout of your Flights Today confirmation email which has your booking reference numbers on it (although many airlines will not ask to see this).
What is my baggage allowance?
If you have a paper ticket for your flight, the baggage allowance will be displayed on the bottom right corner of your ticket. If you have an e-ticket, please check with your airline or view the links below.
Passengers travelling Economy Class are usually permitted a maximum allowance of 20 kg (44 lbs) and passengers travelling Business Class a maximum of 30kg (66 lbs) without extra charge.
These weight restrictions apply to most airlines operating to and from all countries with the exception of the United States and Canada, where passengers may check in two pieces of luggage that do not exceed 158 cm (length + width + height) each.
Most airlines will not accept individual items of baggage weighing over 32kg (70 lbs). The individual bag limit does not affect the total baggage weight allowance set by your airline. Passengers who need to check in items exceeding the 32kg/70 lbs weight limit, such as sporting equipment, should make special arrangements with their airline in advance.
Travelup recommends that all passengers check the weight of their bag before leaving for the airport, as you may be asked to re-pack your bag if it exceeds 32kg.
If you are travelling with two different airlines, or the weight limits differ from one connecting flight to the other, then you will be required to take the lesser amount.
Airline links about baggage allowance
We have included some useful links below. Please note these are direct links to the airlines’ websites and Travelup holds no responsibility for any content. Please also check directly with your airline regarding baggage allowances for infants as these vary.
How can I pay for my booking?
At Flights Today we accept the following payment methods: Visa, MasterCard, American Express, Switch/Maestro and Delta. We are able to accept payment cards issued in the UK and American Express and Visa cards issued worldwide. Payments for all products must be made in full unless otherwise stated.
Can I book multi-city flights through Flights Today?
Yes, you can book multi-city flights through TravelUp. Our website offers the option to book flights with multiple destinations or stopovers.
Enquiry Forms
To help direct your enquiry to the right department please first select the nature of your enquiry.